Contact Us

For help with your order or general questions, feel free to reach out to us any time at support@billieeilishfragrances.com and we'd be happy to assist. Our customer service team is available by email Monday through Friday, 9am to 5pm ET. We do our best to respond within 48 hours. Response times may be extended during holidays, promotions and immediately following launches. 

For help with damaged, lost, or stolen orders if you added Package Protection at checkout, please file a claim with the Route team here for quick assistance.