Shipping policy

BILLIEEILISHFRAGRANCES.COM PURCHASE AND SHIPPING POLICY

 

Effective Date:  October 17, 2024

 

Purchase Policy

 

All products purchased through BillieEilishFragrances.com are final sale.  BillieEilishFragrances.com does not accept returns of or exchanges for purchased product, nor can any placed orders be cancelled.  Orders cannot be cancelled, changed or modified once placed.  We kindly ask that you inspect your order upon receipt and contact us immediately if you received an incorrect item, defective or damaged item so that we may evaluate the issue and work with you to resolve the issue.  Any such issues must be reported to BillieEilishFragrances.com to our Customer Service Team at Support@BillieEilishFragrances.com within 14 days after you have received your shipment.  Please provide our Customer Service Team with photographs of any issues with your order, including damaged product or incorrect items, along with a copy of the packing slip or other documentation included with your delivery by our team. 

 

We recommend that you confirm your personal information, including your credit card and shipping address, name, phone number, credit card details and product choices, before you place your order.  We are not responsible if you enter incorrect personal details nor are we able to accommodate address or product changes once an order has been placed. 

 

BillieEilishFragrances.com is hosted by Shopify.com but operated by Aladdin Fragrances, Inc. d/b/a Parlux, and Shopify.com will facilitate the processing of your order.  Your personal data submitted in connection with a placed order I stores through Shopify’s data storage, databases and the general Shopify application.  Your data will be stores on a secure server behind a firewall.  Please review our Privacy Policy [insert hyperlink] as well as Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy) for more information on how your personal information is collected, stored and managed.  If you choose a direct payment gateway when completing your purchase, Shopify will encrypt your credit card data through Payment Card Industry Data Security Standard (PCI-DSS), storing such data only as long as necessary to complete your purchase transaction.

 

When submitting any credit card information to the Website, you are representing and warranting through that transaction that you have the legal right to use that credit card or any other payment method you are using in connection with the transaction.  You ARE FURTHER AUTHORIZING BILLIEEILISHFRAGRANCES.COM AND SHOPIFY TO TRANSMIT INOFRMATION OR OBTAIN INFORMATION ABOUT YOU FROM THIRD PARTIES FROM TIME TO TIME, WHICH MAY INCLUDE VERIFICATION CHECKS TO CONFIRM YOUR CREDIT CARD INFORMATION AND TO AUTHENTICATE YOUR IDENTITY.

 

We may restrict the quantity you can order for certain products that are in high demand or which are part of a limited release; these capped quantities will be so noted on the product page for the item on our website, BillieEilishFragrances.com.  Items cannot be reserved or otherwise saved by holding them in your website shopping cart and may sell out before you complete your purchase.  We process orders in the order that they are received by BillieEilishFragrances.com.

 

Only one promotional code can be used with each order placed.  There may be restrictions on the eligibility for any promotional code and such codes must be used under the terms and conditions upon which they have been issued.  Any order submitted that uses an ineligible promotional code or more than one promotional code is subject to cancellation by BillieEilishFragrances.com.

 

We have made every effort to fairly and correctly describe the products listed on the Website, including providing reasonably accurate photographs and images.  The actual colors you see will depend on your monitor, screen, graphics card, and other componentry. We understand that scent is an individualized experience, so we have provided detailed scent notes for all fragrance products.  Descriptions, images, references, features, specifications, products, product prices and other content described or displayed on the Website may change at any time without notice.  Volume and weight amounts are provided for convenience and are approximate. 

 

All prices are displayed in United States Dollars unless expressly indicated otherwise.  Forms of payment accepted by BillieEilishFragrances.com include Visa, Mastercard, American Express, Discover and Shop Pay.

 

If payment has already been made by you for your order and your order is cancelled (in part or in full) by BillieEilishFragrances.com for any reason, including but not limited to unavailable inventory or our inability to authorize your chosen payment method, we will process your refund to the form of the payment you provided.  Such refund will either be for that portion of the order that is cancelled or the entire order if all of it must be cancelled.

 

Shipping Policy

When you place an order with BillieEilishFragrances.com, we will provide you with confirmation receipt by electronic mail for your records. When your order is processed and ships out from our shipping facility, BillieEilishFragrances.com will provide you with the tracking number for your shipment by separate electronic mail (e.g., an additional e-mail after you place your order).  The form of payment that you provided when placing your order will be charged by BillieEilishFragrances.com when your order is processed for shipping, however, a pending hold may be placed on your form of payment by the issuing bank or payment company at the time you place the order.

 

Order processing and delivery takes approximately 6-10 business days to reach continental United States destinations.  Business days do not include weekend days or holidays.  Customers with non-contiguous United States addresses, namely Alaska, Hawaii and Puerto Rico, may also take longer to receive shipments.  Please be advised that we do not presently ship to domestic Post Office Box addresses or domestic addresses located in APO/FPO, Guam, U.S. Virgin Islands, Northern Mariana, and American Samoa.  These timelines are provided for information purposes only and can lengthen at times when there is increased demand, including during the holidays, after product launches and limited product releases, re-stocking events, as well as during promotions. 

We further note that carrier requirements and weather conditions can impact estimated delivery timelines.  By example, we are not responsible for any shipping deliveries that may be affected by or delayed by air-ground transportation strikes and delays, customs delays, weather events or other natural occurrences, and transfers from domestic carriers to international carriers. 

NOTE: For shipping to CANADA, please shop at https://billieeilishfragrances.ca/

We are happy to ship to these countries internationally with DHL:

Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates, Albania, Andorra, Argentina, Aruba, Bahamas, Bahrain, Benin, Bermuda, Bulgaria, Burkina Faso, Cambodia, Cameroon, Caribbean Netherlands, Colombia, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Dominican Republic, Equatorial Guinea, Estonia, Fiji, Gabon, Ghana, Gibraltar, Greece, Guernsey, Hungary, Iceland, Indonesia, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Mali, Malta, Martinique, Mexico, Monaco, New Zealand, Niger, Oman, Panama, Peru, Philippines, San Marino, Saudi Arabia, Senegal, Sint Maarten, Slovakia, Slovenia, Taiwan, Thailand, Togo, Trinidad & Tobago, Turks & Caicos Islands, United Kingdom, Venezuela

 

We reserve the right to decline orders (or cancel orders) that are placed with delivery addresses that are at Post Office boxes or that are from a country that is not within our international shipping territory.  Please refer to this Shipping and Purchase Policy for updated information about which countries and territories are eligible for deliveries from BillieEilishFragrances.com.  

 

Shipping Fees

• Domestic & Internationally:  Rates are calculated at check-out on BillieEilishFragrances.com based on real-time rates available for the shipping method selected by the customer. 

 

Shipping Methods

• Domestic: Eligible Domestic orders are shipped by Fedex or UPS. 
• International: Eligible International orders are shipped by DHL.

 

Eligible Shipping Destinations

• Continental United States, Alaska, Hawaii and Puerto Rico.
• Canada via https://billieeilishfragrances.ca/
• Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates, Albania, Andorra, Argentina, Aruba, Bahamas, Bahrain, Benin, Bermuda, Bulgaria, Burkina Faso, Cambodia, Cameroon, Caribbean Netherlands, Colombia, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Dominican Republic, Equatorial Guinea, Estonia, Fiji, Gabon, Ghana, Gibraltar, Greece, Guernsey, Hungary, Iceland, Indonesia, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Mali, Malta, Martinique, Mexico, Monaco, New Zealand, Niger, Oman, Panama, Peru, Philippines, San Marino, Saudi Arabia, Senegal, Sint Maarten, Slovakia, Slovenia, Taiwan, Thailand, Togo, Trinidad & Tobago, Turks & Caicos Islands, United Kingdom, Venezuela