I Haven't Received My Order
PLEASE READ: For December 17 restock, select UPS 2nd Air or Next Day Air at checkout for best chance to receive by Christmas - however, we cannot guarantee UPS delivery dates. If you choose UPS Ground shipping, your order will arrive after Christmas.
Please note that it is common for carriers to leave packages at alternative drop off spots close to the delivery address. Please check around your property to see if your delivery driver has left your package in a safe place.
It is also common for a package to be marked delivered by the carrier on the day it gets dropped off, which will then get delivered on the same day.
If 24 hours have passed since an order has been marked as delivered and you have still not received your package, please contact our Customer Service team at email@example.com and our team will be able to assist you further.