Frequently Asked Questions
We are delighted to let you know that our fragrance is 100% vegan and we do not use animal testing at any stage during production.
To find the ingredient list for each product, please visit the product on this website and click on "Ingredients Listing"
How Can I Track My Order?
Upon dispatch, you will receive an email containing your tracking number which you can check by visiting https://www.ups.com/track. If you are unable to find your tracking number, or have any other questions regarding shipping, please submit a ticket to email@example.com and our team will be happy to assist further!
When Will My Order Arrive?
Our in-house distribution team will carefully prepare your order for dispatch within 3-5 business days of your order being received. Please note that this time frame is advisory, and during busy periods may be longer as a result of higher volumes.
Once your order has been sent out, it will typically take 3-5 business days to arrive and will be delivered between Monday and Friday.
I Haven't Received My Order
PLEASE READ: For December 17 restock, select UPS 2nd Air or Next Day Air at checkout for best chance to receive by Christmas - however, we cannot guarantee UPS delivery dates. If you choose UPS Ground shipping, your order will arrive after Christmas.
Please note that it is common for carriers to leave packages at alternative drop off spots close to the delivery address. Please check around your property to see if your delivery driver has left your package in a safe place.
It is also common for a package to be marked delivered by the carrier on the day it gets dropped off, which will then get delivered on the same day.
If 24 hours have passed since an order has been marked as delivered and you have still not received your package, please contact our Customer Service team at firstname.lastname@example.org and our team will be able to assist you further.
Where Do You Ship?
Currently we ship to the contiguous United States, including Alaska, Hawaii and Puerto Rico only. We do not ship internationally at this time, but please sign-up for our email newsletter to be the first to know when Billie Eilish Fragrances is available in your country.
We are not able to ship to P.O. Boxes, APO, or FPO addresses at this time. Additionally, we cannot ship to American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, and U.S. Virgin Islands at this time.
How Much Does Shipping Cost?
You will be notified of your shipping costs when you get to the online checkout when placing your order. After the shipping address has been entered, the shipping cost will display on the checkout screen.
Currently we don't ship outside of the USA. If you would like to know when we start shipping internationally, please sign-up for our VIP email list here and be the first to know when Eilish is available in your country.
How Can I Know When You Will Restock?
You can sign up to receive our e-newsletter updates here to stay up to date on our new product launches, restock and sales.
Can I Edit Or Cancel My Order?
Due to the exclusivity of the fragrance, we cannot make changes to orders once they are placed. So, please be careful to submit all orders with the correct information. All sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations/returns.
Do You Allow Refunds/Returns?
Due to the exclusivity of the fragrance, all sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations or returns.
Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct as we are unable to update your address or change your order once it has been placed.
Do You Have Sales Or Discounts?
Currently we do not provide discount codes, but we may eventually provide discount codes in the future. Keep an eye on our website, social channels and sign up to our e-newsletter here for updates.
Is there An Order Limit?
Due to the exclusivity of our product, there may be limits placed on the maximum quantity purchased in one transaction which will be reflected at checkout.
If you'd like to become a partner of Eilish, please email your requests to email@example.com
Unsubscribe From Newsletters
If you are a current subscriber of our newsletter and would like to unsubscribe, you can do so by clicking the unsubscribe link at the bottom of any email newsletter email and allow 7 days for unsubscription. If after 7 days you still receive emails, you can contact us at firstname.lastname@example.org and we'll be able to assist you further.
Contacting Customer Service
For customer service inquiries only, please email email@example.com. Our Customer Service team is available Monday-Friday 6am-7pm Pacific Time.
We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks.
Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.