FAQ

Yes, all of our products are vegan and do not contain animal byproduct in any of the materials

Yes, all of our products are cruelty-free and have earned recognition from PETA's Global Beauty Without Bunnies program

You can find more information, including full ingredient listings, on all product pages at billieeilishfragrances.com. If you have any questions email us at support@billieeilishfragrances.com

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 Due to the exclusivity of our product, there may be limits placed on the maximum quantity purchased in one transaction which will be reflected on the product page.

We cannot make changes to orders once they are placed. Please be careful to submit all orders with the correct information. All sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations/returns.

You will receive an email containing your tracking number as soon as your package has been shipped. For U.S. orders, you can track your shipment with Fedex, UPS, or USPS depending on your package’s carrier. For international orders, please track your shipment with DHL.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. Package Protection can be added during checkout.

Purchased Route's Package Protection and looking to file a shipping issue online? File here.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here.

Once your order is placed, it generally takes 3-5 business days for dispatch. Please note that this time frame is advisory, and may be longer during busy periods as a result of higher volumes. 

For expedited shipping, most orders placed before 11 AM EST, Monday through Friday, will ship the same day. Orders placed after this time or on weekends will ship out the next business day. 

Once your order has been sent out, it will typically take 3-5 business days to arrive and will be delivered between Monday and Friday.

Please note that it is common for carriers to leave packages at alternative drop off spots close to the delivery address. Please check around your property to see if your delivery driver has left your package in a safe place.

It is also common for a package to be marked delivered by the carrier on the day it gets dropped off, which will then get delivered on the same day. 

If 24 hours have passed since an order has been marked as delivered and you have still not received your package, please contact our Customer Service team at support@billieeilishfragrances.com and our team will be able to assist you further.

All sales are final which means we do not offer refunds/exchanges, nor do we allow cancellations or returns. 

Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct as we are unable to update your address or change your order once it has been placed.

Currently we ship to the contiguous United States, Alaska, Hawaii and Puerto Rico as well as the international countries below. 

NOTE: For shipping to Canada, please shop at https://billieeilishfragrances.ca/

In the U.S., we are not able to ship to P.O. Boxes, APO, or FPO addresses at this time. 

We are happy to ship to these countries internationally:

Albania, Andorra, Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Colombia, Croatia, Curaçao, Cyprus, Czechia, Dominican Republic, Estonia, Fiji, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guernsey, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Monaco, Netherlands, New Zealand, Niger, Norway, Oman, Panama, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Singapore, Sint Maarten, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan (Province of China), Thailand, Togo, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, Venezuela

You will be notified of shipping costs during checkout based on rates for the shipping method selected

We’ve partnered with Route to offer lower-impact shipping on every order. Through Route’s collaboration with GreenPlaces, we’re supporting credible climate projects aimed at reducing greenhouse gas emissions to help balance the environmental impact of every Eilish Fragrances order placed. For more information, please see here.

You can unsubscribe by clicking the link at the bottom of any email. Please note this will not affect transactional notifications for orders placed.

For customer service inquiries only, please email support@billieeilishfragrances.com. Our Customer Service team is available Monday-Friday 6am-7pm Pacific Time. 

We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. 

Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.